COOKIE POLICY ZAPFLOOR BV
1. Introduction and scope
This Cookie Policy applies to the Zapfloor platform available via: https://app.zapfloorhq.com/login (the “Platform”) and the Visitor Management Software Application (the “Application”) owned by:
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Company Number: BE 0639.786.759 |
Hereinafter “Zapfloor”, “we” or “us”.
2. What are cookies?
Cookies are small pieces of information in the form of text files, created by a program on the server of the Platform/Application, which are then placed on the hard drive of your computer or hardware device when you visit the Platform/Application.
The Platform/Application uses cookies to identify you as a user of the Platform/Application, to remember your preferences, and to facilitate navigation on the Platform/Application. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language, etc.).
3. What types of cookies are there?
Cookies can be subdivided based on different criteria. The following types of cookies exist:
3.1. Origin
Third party cookies are cookies placed by third parties. Please consult the cookie and privacy policies of these third parties to understand how they process your personal data.
First party cookies are cookies that are directly placed by Zapfloor
3.2. Duration
Permanent cookies remain present on your computer or hardware device for a certain period of time; the duration depends on the type of permanent cookie.
Session cookies are temporary cookie files. Session cookies are retained during a browsing session and disappear and are deleted when the browser closes.
3.3. Purpose
Essential cookies are strictly necessary for the functioning of the Platform/Application. Due to the technical necessity of these cookies, only an information obligation applies and you can not refuse these cookies.
Non-essential cookies are cookies that are not strictly necessary for the functioning of the Platform/Application. Such cookies can improve the functioning of the Platform/Application, can compile statistics on certain information, track browsing behavior, etc. The non-essential cookies can be subdivided in technical cookies, analytical cookies, social media cookies and tracking cookies:
- Technical cookies improve the functioning and the features of the Platform in order to simplify the use of the Platform/Application.
- Analytical cookies compile statistics on certain information (e.g. popularity, number of visitors, …), track browsing behavior. Analytical cookies will only be placed if you accept these cookies.
- Social media cookies are cookies that make it possible to include buttons from social media platforms. Reference is made to the privacy policies of these social media platforms for more information regarding the use of the use of your personal data.
- Tracking cookies are cookies used for personalized advertising.
4. What cookies does Zapfloor use?
4.1. Essential Cookies:
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Cookie name |
Information collected by the cookie |
Purpose |
Retention period |
Cookie publisher (first vs. third party) |
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intercom-session-mf60dsk6 |
Visitor session ID |
Keeping track of sessions |
One (1) week after each log-in |
First party cookie |
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_session_id |
Session ID |
Encrypted ID which includes the user ID |
One (1) week |
First party cookie |
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intercom-id-[app_id] |
Stores intercom app ID |
A unique anonymous identifier for the user |
Nine (9) months |
Third party cookie - Intercom |
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gtm_rc |
Stores a Google reCAPTCHA token |
Google reCAPTCHA to detect and prevent fraudulent use of our services |
One (1) day |
Third party cookie - Google |
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AWSALB |
Store which server cluster is serving you as a user |
This cookie allows to deliver the service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you |
Seven (7) days |
Third party cookie - Amazon |
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lang |
Language of user |
Allow user to set language preference |
End of browser session. |
Third party cookie - Cumul.io |
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t |
Random login token |
Login token for the user |
Seven (7) days |
Third party cookie - Cumul.io |
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uid |
Cumul.io user ID |
User ID of Cumul.io |
Seven (7) days |
Third party cookie - Cumul.io |
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e |
Timestamp when token will expire |
Expiry for the login token |
Seven (7) days |
Third party cookie - Cumul.io |
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wlbl |
Store settings for whitelabel |
Storage of whitelabel settings for users |
For the duration of the session. |
Third party cookie - Cumul.io |
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Slaask-token |
Radom token |
Randomly generated token used to keep chats open between pages |
380 days |
Third party cookie - Slaask |
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Lawfulness of the processing: legitimate interest |
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4.2. Non-essential cookies
Analytical cookies
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Cookie name |
Information collected by the cookie |
Purpose |
Retention period |
Cookie publisher (first vs. third party) |
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_hjid |
A random user ID |
This cookie is set when the user first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
One (1) year |
Third party cookie - Hotjar |
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__insp_targlpu |
Information regarding mouse position, clicks, scrolls, and highlighted elements and text |
Store information regarding mouse position, clicks, scrolls, and highlighted elements and text |
For the duration of the session |
Third party cookie - Inspectlet |
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__insp_targlpt |
Information regarding mouse position, clicks, scrolls, and highlighted elements and text |
This cookie is set by Inspectlet to store information regarding mouse position, clicks, scrolls, and highlighted elements and text |
One (1) year |
Third party cookie - Inspectlet |
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__insp_slim |
Store information regarding mouse position, clicks, scrolls and highlighted elements and text |
Store information regarding mouse position, clicks, scrolls and highlighted elements and text |
One (1) year |
Third party cookie - Inspectlet |
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__insp_norec_sess |
Store Platform/Application and server performance with each visit. |
Used to record Platform/Application and server performance with each visit. |
One (1) year |
Third party cookie - Inspectlet |
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__insp_uid |
Store random ID assigned to visitor |
Used to record Platform/Application and server performance with each visit |
One (1) year |
Third party cookie - Inspectlet |
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__insp_wid |
Store information about visiting pages. |
Used to record Platform/Application and server performance with each visit to the site |
For the duration of the session |
Third party cookie - Inspectlet |
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__insp_nv |
The cookies collect information in an anonymous form, including user actions and behaviour on the Platform/Application |
Used to record Platform/Application and server performance with each visit |
One (1) year |
Third party cookie - Inspectlet |
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_gid |
Stores and updates a unique value for each page visited |
Collecting information on how you use and interact with the Platform/Application. We use this information in varying ways, for example to help understand how to improve our Platform/Application for users |
Twenty four (24) hours |
Third party cookie - Google |
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_gali |
Stores which links on a page that are being clicked |
Used to monitor performance of the Platform/Application |
For the duration of the session |
Third party cookie - Google |
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_ga |
Stores page request in a site and used to calculate visitor, session and campaign data for the Platform/Application analytics reports |
Used to distinguish users |
Two (2) years |
Third party cookie - Google |
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_gat |
Store page visits |
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ |
Ten (10) minutes |
Third party cookie - Google |
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_gid |
Page visits |
Used to distinguish users. |
Twenty four (24) hours |
Third party cookie - Google |
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NID |
An unique ID |
Contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on |
Six (6) months |
Third party cookie - Google |
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1P_JAR |
Store Platform/Application statistics and track conversion rates |
These cookies are used to gather Platform/Application statistics, and track conversion rates |
Thirty (30) days |
Third party cookies - Google |
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_uc_referrer |
Stores your last defined referrer |
Track where user is referred from |
Two (2) years |
First party cookie |
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_utmz |
Store visitor measures |
Track visitor behaviour measure |
Six (6) months |
Third party cookie - Google |
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_gid |
Store and update a unique value for each page visited |
Gather information like statistical usage and telemetry information allowing us to understand interactions with the Platform/Application, track visitor behavior, and measure site performance to better serve you |
One (1) day |
Third party cookie - Google |
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_gcl_au |
Store information about ad clicks |
For experimenting with advertisement efficiency across websites |
Three (3) months |
Third party cookie - Google AdSense |
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_ga |
Store page requests and used to calculate visitor, session and campaign data for the sites analytics reports |
Used to distinguish users |
Two (2) years |
Third party cookie - Google |
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_utmzzses |
Store information about how visitors use the Platform/Application |
Used to throttle the request rate for the service - limiting the collection of data on high traffic sites |
One (1) day |
Third party cookie - Google |
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Lawfulness of the processing: consent |
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You can consult the privacy statements of the above mentioned third parties via the following links:
- Amazon: https://aws.amazon.com/privacy/?nc1=f_pr
- Cumul.io: https://cumul.io/privacy
- Google: https://policies.google.com/privacy?hl=en-US
- Hotjar: https://www.hotjar.com/legal/policies/privacy/
- Inspectlet: https://www.inspectlet.com/terms-of-service#privacy
- Slaask: https://get.slaask.com/privacy-policy-2/
Please note that theses privacy statements can be updated from time to time by the respective third party.
5. Cookie management
You can manage the use of cookies yourself. For example, you may choose to refuse certain cookies or only accept a limited number of cookies. Please note, however, that certain features of the Platform/Application are only available, accessible or workable if you have accepted cookies.
By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer or hardware device when using the Platform. However, Zapfloor cannot guarantee access to and operation of the Platform if you have disabled the creation of cookies by your internet browser.
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Browser |
How to manage and delete cookies via your browser: |
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Apple Safari |
https://support.apple.com/en-gb/HT201265
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Google Chrome |
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
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Internet Explorer |
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
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Mozilla Firefox |
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
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The consent you provide is always free, and you have the right to withdraw this consent at any time by sending an email to: [email protected] or by changing the settings of our cookie management tool.
For more information about the manner in which we process your personal information, we refer to our Privacy Policy.